At OpenDentist, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our online platform and services. Please read this policy carefully to understand how your personal data is handled.
1. Introduction
1.1 OpenDentist provides a platform connecting patients with registered dentists for the provision of dental advice and services (the "Service"). This privacy policy outlines how we collect, process, and protect your personal data when using our platform via the website or mobile application.
1.2 By using our platform, you consent to the collection and use of your personal data in accordance with this policy. If you have any questions or concerns regarding our privacy practices, please contact us at support@opendentist.ai.
2. Who We Are
2.1 OpenDentist is a registered company providing dental services through its online platform.
2.2 Our registered business name is OpenDentist Ltd.
2.3 We are registered with the relevant data protection authorities and comply with all applicable data protection laws, including the General Data Protection Regulation (GDPR).
3. Information We Collect
We may collect and process the following data about you, which may include personal and sensitive information:
3.1 Personal Information:
• Name
• Email address
• Phone number
• Postal address
• Date of birth
• Gender
3.2 Financial Information:
• Bank account or credit card details (for payment purposes)
3.3 Health-Related Information:
• Dental records
• Information provided through forms, surveys, or consultations related to your dental health
3.4 Technical Information:
• IP address, device type, browser type, operating system
• Login credentials
• Details of your visits to our platform (pages accessed, time spent on pages)
4. Cookies and Tracking Technologies
4.1 Cookies are small text files placed on your device when you visit our platform. These help us remember your preferences, improve your user experience, and analyse the performance of our platform.
4.2 We use both session cookies (which are deleted after your browser session ends) and persistent cookies (which remain on your device until deleted or they expire).
4.3 You have the ability to control the use of cookies through your browser settings. However, disabling certain cookies may limit the functionality of our platform.
5. How We Use Your Data
We use the data we collect for the following purposes:
5.1 To provide and manage the Service, including connecting you with dental professionals, managing appointments, and fulfilling your dental service requests.
5.2 To improve our platform and services based on usage patterns and user feedback.
5.3 To process payments and manage billing.
5.4 To communicate with you, such as sending appointment reminders, providing updates on your services, and notifying you about promotions (with your consent).
5.5 To ensure security by preventing fraud, managing accounts, and protecting against unauthorized use of our platform.
6. Data Sharing and Disclosure
6.1 We may share your personal data with the following third parties in order to fulfil our service obligations:
• Registered dentists and dental professionals involved in your treatment.
• Payment processors for transactions and billing purposes.
• Service providers who help manage or support our platform (e.g., hosting, analytics).
7. How We Store and Protect Your Data
7.1 Your data is stored on secure servers. We take appropriate technical and organizational measures to safeguard your data and prevent unauthorized access, disclosure, alteration, or destruction.
7.2 While we employ industry-standard security measures, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your data.
8. Your Rights
Under data protection laws, you have the following rights regarding your personal data:
8.1 Access: You can request a copy of the personal data we hold about you.
8.2 Correction: You can ask us to correct any inaccuracies in your personal data.
8.3 Deletion: You can request that we delete your personal data in certain circumstances.
8.4 Restriction of Processing: You can request that we restrict the processing of your personal data under specific conditions.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data processing practices, please contact us at:
Email: support@opendentist.ai